Citizen Charter:
My identity? I belong to everyone. I am human, I float with people, I make friends of happiness and sorrow, I wield the power of laughter, I belong to everyone.
Citizen Charter means Citizenship Certificate. The Citizen's Charter is a document that clearly informs the public about the services that people will receive in a country's government office. Everyone has the right to know what services a government organization provides.
Origin of Citizen Charter:
The Citizens' Charter originated in the United Kingdom in 1971 during the rule of the Conservative government led by John Major. At that time a question was being discussed very widely in the country. That is, if the private sector can provide quality services, then why can't the government agencies? Get a refund from a business or service organization? It is in the context of these questions that the UK Citizenship Certificate Program was launched, the main goal of which was to continuously improve the quality of government services for the citizens of the country in order to meet the needs and aspirations of the users.
The main purpose of issuing civic certificates is to facilitate access to government services for the people and to improve the quality of services.
The four main purposes of the Citizen's Charter can be identified-
Firstly: through the participation of the people, the quality of the service should be determined in line with their expectations and their views should be re-determined at regular intervals so that it is possible to continuously improve the quality of service and make the service people-friendly.
Second: to empower the public by providing them with information about their rights so that they can claim those rights from the service providers and to ensure the social accountability of the service providers in various ways (e.g., grievance redressal system).
Third: to improve the behavior of service providers through various initiatives (e.g., establishment of support counters) and to develop a culture of courtesy in the organization.
Fourthly: to gain the trust of the people through initiatives like improving the quality of service, participation of the people, redressal of grievances etc.
The procedure for obtaining this service in the Citizen's Charter is given below-
|
Serial No. |
Name of service |
Method of receipt of service |
Service provider |
Service delivery time limit
|
|
1 |
Preparation and verification of voter list with photo.
|
By hiring data collectors, supervisors, data entry operators, team leaders, proof readers and technical support / experts |
Upazila Election Officer / Registration Officer. |
Time fixed by the Election Commission Secretariat. |
|
2 |
Issuance of ID cards to registered voters |
Distribution is done by the supervisors under the supervision of the Upazila Election Officer in the municipality / union parishad building / any important place / if there is any other instruction. |
Upazila Election Officer / Registration Officer. |
Time fixed by the Election Commission Secretariat. |
|
3 |
Provide assistance in correcting voter list and ID card with photo. |
After applying for correction of voter list and ID card with photo, all the applications sent to the Upazila Election Office for investigation of the information given in the application form are investigated and after the investigation the report is sent to the Election Commission Secretariat with the opinion of the officer. |
Upazila Election Officer / Registration Officer. |
Time fixed by the Election Commission Secretariat. |
|
4 |
Assist in voter transfer
|
After applying for inclusion in the existing constituency / constituency as per the voter list with photo, all the applications which are sent to the Upazila Election Office for investigation of the information given in the application form are investigated and after the investigation the report is sent to the Secretariat through the District Election Officer. |
Upazila Election Officer / Registration Officer. |
Time fixed by the Election Commission Secretariat. |
|
5 |
Assist with information on how to get a duplicate card if the national identity card is lost. |
Help with advice on how to apply for a duplicate card if your national identity card is lost or damaged. |
Upazila Election Officer / Registration Officer. |
Time fixed by the Election Commission Secretariat. |
|
6 |
To register in the voter list with pictures of expatriates |
If the expatriates (subject to coming to Bangladesh) come to the Upazila Election Office to register in the voter list with photo, they should be given the registration form, help in filling the form and investigate the given information, prepare investigation report and send it to IDEA project through District Election Officer. Note that the work of taking pictures, digital fingerprints, digital signatures and eye reading of Irish is done at the IDEA project office or Upazila Election Office. |
Upazila Election Officer |
Time fixed by the Election Commission Secretariat. |
|
7 |
Displaying the final voter list as per the demand of the public in the context of application, providing voter number as required. |
If a person applies to see the voter list, show it to him and if he forgets his voter number, help him with the voter number as required. |
Upazila Election Officer |
Instantly
|
|
8 |
Provide advice regarding national identity card. |
Advise the public on what qualifications can be used to get a national identity card / name can be included in the voter list, what are the benefits of having a national identity card, etc. |
Upazila Election Officer |
Instantly
|
|
9 |
Appointment of data collectors and supervisors. |
To appoint data collectors and supervisors for the purpose of preparing voter list with photographs. |
Upazila Election Officer |
01-03 days |
|
10 |
Provide training to data collectors and supervisors. |
To provide training to data collectors and supervisors for the purpose of preparing voter list with photographs. |
Upazila Election Officer |
01-03 days |
|
11 |
Supply of voter list CDs without pictures. |
Providing CDs of voter lists without photographs through the prescribed fee during the National Parliament and Local Government elections. |
Upazila Election Officer |
Instantly
|
|
12 |
Establishment of polling stations for taking votes. |
Establishment of polling stations for polling and informing the public. |
Upazila Election Officer |
Within the specified time
|
|
13 |
Informing the public about electoral laws, rules and regulations. |
Informing the public about electoral laws, rules and regulations. |
Upazila Election Officer |
|
|
14 |
Recruitment of Voting Officers |
To appoint voting officers in accordance with the law / rules before the election of the National Assembly and the local government. |
Upazila Election Officer |
Within the specified time |
|
15 |
Provide training to polling officials |
To provide training to the polling officers at convenient places of the upazila. |
Upazila Election Officer |
Within the specified time |
|
16 |
Arrangements for collection and transmission of election results |
To collect and send the results of various elections. |
Upazila Election Officer |
Within the specified time |
|
17 |
Collecting information on delimitation of constituencies. |
To collect information on delimitation of constituencies for the purpose of National Assembly elections. |
Upazila Election Officer |
Within the specified time |
Government service value of the application in case of application for loss of national identity card and application for amendment:
1. Both the application for recovery of lost National Identity Card and the application for amendment have to be submitted through online banking / mobile banking prescribed by the Election Commission.
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS
Technical Assistance:
